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Privacy Policy

Last updated: September 2025

This Privacy Policy describes how Hello Central ("we", "our", or "the platform") collects, uses, and protects information from authorized users of our internal franchise management platform.

1. Information We Collect

Information from Google Sign-In

When you sign in to Hello Central using your authorized HelloSugar email account, we collect:

• Your name
• Your email address
• Your profile picture (if available)
• Basic Google account information necessary for authentication

Automatically Collected Information

When you use Hello Central, we may automatically collect:

• Login timestamps and session information
• Browser type and version
• Device information
• IP address
• Usage patterns and feature interactions within the platform

2. How We Use Your Information

We use the collected information for:

• Authentication: To verify your identity and ensure you're an authorized HelloSugar franchise owner or staff member
• Account Management: To maintain your user profile and preferences
• Platform Access: To provide you with access to franchise resources and tools
• Internal Reporting: To generate usage analytics and improve platform features
• Security: To detect and prevent unauthorized access
• Communications: To send platform updates and important franchise information

3. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We only share information with:

Service Providers

• Google: For authentication services through Google OAuth
• Supabase: Our database and authentication infrastructure provider
• Netlify: Our hosting platform provider

Legal Requirements

We may disclose information if required by law, court order, or to protect the rights, property, or safety of HelloSugar, our users, or others.

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Secure HTTPS connections for all data transmission
• Encrypted storage of sensitive information
• Access controls limiting data access to authorized personnel
• Regular security assessments and updates

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your information.

5. Data Retention

We retain your personal information for as long as:

• Your account remains active
• You are an authorized HelloSugar franchise owner or staff member
• Necessary to comply with legal obligations

Upon account termination or departure from HelloSugar, your data will be deleted or anonymized within 90 days.

6. Your Rights

As an authorized user, you have the right to:

• Access your personal information stored on the platform
• Request corrections to inaccurate information
• Request deletion of your account and associated data
• Opt-out of non-essential communications

7. Children's Privacy

Hello Central is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of any material changes through the platform or via email. Your continued use of Hello Central after changes constitutes acceptance of the updated policy.

9. Contact Information

For questions about this Privacy Policy or our data practices, please contact:

HelloSugar Corporate
Privacy Inquiries
Email: derek.truong@hellosugar.salon

10. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise these rights, please contact us using the information above.